Motion Sauce is committed to protecting your privacy in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use the motionsauce.com.au website.
By using the Site, you consent to the terms described in the most recent version of this Privacy Policy.
Personal and Non-personal Information
Personal information is defined by the Privacy Act 1988 as information or an opinion about an identified individual, or an individual who is reasonably identifiable. This can include your name, email address, and any messages you send us. Non-personal information is information that cannot identify you or has its direct identifiers removed.
Information You Give to Us
We collect personal information when you:
- Submit an enquiry via the Site's contact form
- Provide your name, email address, and information within your message content
We collect this information to respond to your enquiries and provide customer service. If you choose not to provide this information, we may not be able to respond to your enquiry or provide you with our services.
Information We Collect from You
When you visit our website, we automatically collect certain non-personal information from your computer's web browser, including:
- Pages you visit and time spent on pages (clickstream data)
- Your IP address, browser type, and device information
- Website performance data
Use of Technology to Collect Information
We use cookies and web beacons to collect information on our website. A cookie is a text file placed on your computer by a web page server. Cookies help us understand how you use our website and improve your experience.
You can accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience all features of our website.
Usage and Disclosure of Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer service
- Improve our website performance and user experience
- Maintain our business records
Information Sharing
We do not sell or share your personal information with unrelated third parties, except:
- Analytics providers (such as Google Analytics) who process data on our behalf under strict confidentiality requirements
- When required by law or to protect our legal rights
- With your express consent
Data Security
Your information is stored on a data centre in New South Wales, Australia. We have implemented industry-standard security measures to protect your personal information from loss, misuse, alteration, or destruction. Only authorised personnel have access to your personal information, and they are required to treat this information as confidential.
However, no data transmission over the Internet can guarantee complete security. While we take reasonable steps to protect your information, we cannot guarantee that unauthorised persons will not obtain access to your personal information.
Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction of any inaccurate, out-of-date, incomplete, or misleading information
- Request deletion of your information (where legally permitted)
To make a request, contact us at [email protected] with sufficient detail to identify the information you're seeking. We will respond within 30 days.
Privacy Complaints
If you believe we have breached your privacy rights, you may lodge a complaint with us at [email protected]. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
Contact Information
If you have any questions about this Privacy Policy or our website practices, please contact us at [email protected]
